FAQ
Buyers FAQ
Are the clothes new or used?
All items are pre-loved, could be new, worn once or barely worn. Think birthday outfits, special occasion looks, or statement pieces that deserves a second chance to slay.
Are the items cleaned before sale?
Yes. Every item is carefully checked, cleaned, and prepped before being styled and listed. We don’t just sell – we revive and rebrand pieces so they feel fresh again.
Can I return or exchange an item?
Unfortunately, all sales are final. Due to the nature of resale, we don’t accept returns or exchanges. Please read item descriptions and sizing info carefully before purchasing.
How do I pay?
We accept secure bank transfers.
How is delivery handled?
Once payment is confirmed, we’ll ship your item within 1-2 business days. Delivery fees apply based on your location, and we’ll share your tracking info once it’s on the way.
What if the item doesn't fit me?
We try to provide accurate sizing, measurements, and model references, but please be sure before buying.
Because these are once-worn pieces, returns for fit aren’t available.
How do I know I'm getting the real thing?
Every piece is vetted, styled, and listed directly by Savvy RePop – no third-party sellers. We don’t post random thrift; we curate quality that meets our standard.
Sellers FAQ
How do I sell my item through Savvy RePop?
Simply send us a clear photo of the item you want to sell (must be new, worn once or in excellent condition). Once it’s approved, you’ll be given the address to send it in.
Who covers the delivery cost?
Sellers are responsible for the cost of sending their items to us. Once received. we’ll handle the rest – cleaning (if needed). styling, photographing, listing, and selling your item.
How do I get paid?
Once your item sells, we deduct our commission and transfer your payout. You’ll receive full details upfront so everything is transparent.
What kind of clothes do you accept?
We only accept high-quality, new, once-worn/barely worn outfits. Think birthday dresses,occasion wear, statement pieces – items that still feel luxe and deserve a second audience.
What happens if my item doesn't sell?
You’ll be notified, and we can either send it back (at your cost), or donate it on your behalf if you no longer want it.
Can I stay anonymous as a seller?
Yes, 100%.
We Never reveal buyers to sellers.
Your Privacy is guaranteed.
When do I get paid?
Once your item sells, you’ll receive your payout within 24 hours after delivery is confirmed.
Do I have to model the clothes?
Not at all.
While it helps to show fit and styling, We can style and showcase your item if you’d rather not appear.
Order Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Note:
PLEASE NOTE THAT WE ONLY RECEIVE PACKAGES DURING THE FOLLOWING TIME:
• 9:00 AM – 5:00 PM
• NO DROP-OFFS ACCEPTED AFTER 5 PM
KINDLY PLAN YOUR DELIVERY WITHIN
THIS WINDOW. THANK YOU FOR UNDERSTANDING!